All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one if any of the reason fits our criteria bellow are if the reason is considered refundable by our team:
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused and still in its original package.
We do not refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of the store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of houseitemsplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 business days) has expired. A refund can also be made if product was received damage or missing items. Proof of damage or missing product maybe requested upon a refund request.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size or colour. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.